Question 1

What type of renovation does Reno Matters handle?

Accepted Answer

Reno Matters focuses primarily on full-home renovations for 4-room and 5-room HDB flats across Singapore, covering both BTO and resale properties.

Question 2

Do you handle BTO and resale?

Accepted Answer

Yes. We handle both BTO (new flats) and resale HDB flats. Each property type has distinct planning considerations which we address during discovery.

Question 3

Do you take kitchen-only or bathroom-only jobs?

Accepted Answer

Our primary focus is full-home 4-room and 5-room HDB renovation. That said, selected kitchen, bathroom and focused renovation scopes may also be considered depending on the project. Share a few details and our team can let you know whether the scope is a suitable fit.

Question 4

How is BTO pricing determined?

Accepted Answer

BTO renovation pricing depends on scope, carpentry requirements, materials and site-specific requirements. Indicative starting guidance is discussed openly during consultation.

Question 5

Why is resale pricing assessed individually?

Accepted Answer

Existing conditions can materially affect resale renovation scope (such as hacking, electrical rewiring, plumbing, and wall leveling), so resale projects are assessed individually after consultation and site inspection.

Question 6

How long does renovation take?

Accepted Answer

Typically 10-12 weeks from permit approval for BTO full-home projects, and typically 12-16 weeks for resale full-home renovations. Exact timing depends on scope, site condition, material fabrication and required approvals.

Question 7

Is consultation free?

Accepted Answer

Yes. Our initial 30-40 minute video consultation (via WhatsApp Video or Google Meet) is completely free and carries no obligation.

Question 8

What happens during consultation?

Accepted Answer

We review your HDB floor plan, explore your family's living routines, cooking habits, storage requirements and timeline, and translate those into a practical scope direction.

Question 9

Will I receive an instant quotation?

Accepted Answer

No. Responsible renovation quotation requires understanding your household priorities and verifying physical site conditions during a site visit. We prepare an itemised quotation 5-7 business days after the site visit.

Question 10

What happens if scope changes during renovation?

Accepted Answer

Any change in scope is documented in a Variation Order noting the exact specification, cost, and timeline impact before additional work proceeds. No surprise charges at handover.

Question 11

How are project updates handled?

Accepted Answer

Active projects receive a structured weekly Friday photo and video progress update on WhatsApp, along with milestone notifications as key trades complete.

Question 12

What happens if defects are found during handover?

Accepted Answer

We conduct a joint walkthrough before formal handover. All defects and touch-ups are logged on a punch-list and tracked through rectification before final sign-off.

Question 13

Is there a workmanship warranty?

Accepted Answer

12-month workmanship warranty applies, subject to the terms of the renovation contract.

Question 14

Is Reno Matters only for Malay or Muslim households?

Accepted Answer

No. Reno Matters works with eligible HDB households regardless of ethnicity or religion. Our approach is simply to understand how each household actually lives and what the home needs to support.

Question 15

Do you serve all of Singapore?

Accepted Answer

Yes. Reno Matters serves eligible 4-room and 5-room HDB homes islandwide across Singapore.

Question 16

What happens after I submit an enquiry?

Accepted Answer

Rin or Tirmidzi will connect with you via WhatsApp to review your flat type and timeline, and schedule a convenient time for your free video consultation.

Questions worth asking before you renovate.

Speak directly with Rin

Tell us what matters in your home.